An IVR is the “Press 1 for sales, press 2 for support” menu callers hear when they ring a business. On Twilio you can build one in three quite different ways: with Twilio Studio’s visual editor, as a custom app written in code, or with a hosted product that runs on your Twilio account. Each
Twilio IVR Options: Studio, Custom Build or Hosted Tool Read More »
Most small businesses run on a spreadsheet at some point. It’s free, everyone knows how to use it, and it bends to fit almost anything. Then the business grows, more people edit the same file, and the spreadsheet that used to save time starts costing it. This post is for owners and managers who suspect
From Spreadsheet to Custom Web App: Scoping Version One Read More »
If you run a small team in the US or Canada, you’ve probably been told to “just use HubSpot” or “just use Salesforce”. Often that’s good advice. But some teams sign up, spend months bending the CRM to fit how they work, and still keep a spreadsheet on the side. This post is about telling
Custom CRM vs HubSpot or Salesforce for Small Teams Read More »
“We need a dialer” can mean very different things. For one team it’s a click-to-call button in the CRM. For another it’s software that works through 500 leads a day, skips voicemails, and logs every outcome. Before you scope a custom Twilio dialer, or pay for one, it helps to know which kind you need
Building a Twilio Power Dialer: What It Has to Do Read More »
Some businesses still answer their phones through a self-hosted copy of Twilio’s original OpenVBX: a PHP app on a server somewhere, set up years ago by someone who may no longer be around. It still routes calls, so nobody touches it. Then the server needs an upgrade, a PHP update breaks something, or a voicemail
Moving Off a Self-Hosted Twilio OpenVBX Install Read More »
Here’s a problem we hear from small sales and service teams all the time: the calls and texts happen in Twilio, but the customer record lives in the CRM. Someone has to copy notes across by hand, or nobody does, and the next person who talks to the customer has no idea what was said
Log Twilio Calls and Texts in HubSpot, Salesforce or Zoho Read More »
You filled in Twilio’s A2P 10DLC forms, the brand was approved, and a few days later the campaign came back as Failed. Now your texts to US customers are stuck. This guide explains what a rejected campaign means, what the most common error codes are asking you to fix, and how to resubmit without paying
Twilio A2P 10DLC Campaign Rejected? How to Fix It Read More »
For a plumber, a dental office or a roofing company, a missed call often means a customer who rings the next business on the list. Missed-call text-back is a simple fix: when nobody picks up, the caller gets a text from your business number straight away, so the conversation can carry on by SMS. If
How to Set Up Missed-Call Text-Back on Twilio Read More »
